Specialists in sales, management and customer service training throughout Ireland.

Telephone Sales Training

About the course

This programme is designed for delegates who have just embarked on a career requiring telephone skills, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating excellent customer service using the telephone as a communication vehicle.

The telephone sales training course is designed to give a clear understanding of the telephone process and demonstrate the Skills, Attributes and Knowledge necessary to use proven techniques that will improve your professionalism when using the phone.


By the end of the course delegates will be able to:

  • Understand the telephone sales process
  • Know how to create an attention grabbing opening statement
  • Plan your day to maximise telephone sales opportunities
  • Use techniques for selling on inbound calls.
  • Turn leads into sales
  • Plan a script for basic information.
  • Know the key techniques for cold calling
  • Make outbound calls with no fear
  • Control the conversations on each call
  • Manage Objections
  • Use 5 different ways to close more sales
  • Use various methods to get past the gatekeeper
  • Techniques for up selling and cross selling
  • Know the 2 best ways to increase sales
  • Establish the needs of the client and match with your products
  • Establish rapport on the telephone
  • Understand the 3 ways we communicate over the phone
  • Know why people buy
  • How you can persuade people to purchase your products
  • Use the 10 keys for successful telephone sales technique
  • Realise non verbal communication is still important
  • Avoid procrastination for fear of rejection


  • Key Areas
  • Telephone sales techniques
  • Creating a ‘Good first Impression’
  • Closing sales on the telephone
  • Managing Objections to close more sales
  • Planning and preparation of the day to create more sales
  • Controlling the conversation and persuasion skills.
  • Outbound cold call techniques
  • Converting to leads to Sales
  • Selling more to existing and new clients

The trainers business and training experience

The trainer has immense experience in both Telephone Sales and Face to Face selling.

He has over 25 years experience in Sales and Sales Management. His Sales career started in cold calling commission only role where he excelled and was awarded the Premier Accolade for salespeople in his industry.

He then moved into the area of Sales Management and developing others in the area of Sales. He has managed Sales Teams of all sizes and latterly was National Sales Manager for a Major Company managing a salesforce in excess of 500 salespeople.

He has been training others in the area of sales for the past 12 years and is a fully qualified Master trainer.

To find out availability for our Telephone skills training open course or should you have any questions-please get in touch

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