Customer Service Training

Engaging Training

Exceeding Expectations Since 2002

Our Clients

Create Customer Service Excellence for Todays Competitive Market

Are any of the points below important to you? If Yes We need to talk

Using Customer Services Best practices

Communicating professionally with your customers

Building a professional image and relationship

Creating customer experiences as opposed to transactions

Understanding the 5 steps to establishing customer needs

Extending common courtesy so customers feel important

Managing and exceeding customers expectations

Managing difficult customers in a professional way

Satisfying challenging and irate customers

Taking responsibility to solve our customer problems

Use the 5 Rs of customer service

Best practice email and telephone etiquette

The 3 Vs of effective customer communication and empathy

What we can do to avoid customers leaving

Specialists in Face to Face and Online Training, Tailored and Delivered to the Needs of Your Team

We also offer public open courses, below is our typical generic public course outline

By the end of the sales training courses delegates will be able to

  • Manage customers professionally and effectively
  • Understand the key principles of the telephone as a communication tool.
  • Use a proven method for achieving quality Customer Service.
  • Establish the clients needs quickly and effectively.
  • Handle conflict and complaints successfully.
  • Resolve problems by questioning and listening.
  • Create the right first impression
  • Use a proven method for achieving quality customer service
  • Identify attributes necessary for effective customer service
  • Know the impact of poor customer service
  • Use the 4 steps of every customer transaction
  • Understand the importance of attitude and accountability
  • Use C.A.R.P. to control situations
  • Use effective questioning and listening
  • Communicate clearly and effectively.
  • Understand the three core areas of communication.
  • Know the pitfalls to avoid.
  • Demonstrate empathy.
  • Calm the customer and keep focus.
  • Understand the three basic types of human behaviour.
  • Solve customer problems with a proven method.
  • Dealing with difficult situations.
  • Understand the 3 key communication steps for customers
  • Create a professional image and perception
  • Know and use the 5 Rs of customer service
  • Manage customer expectations
  • Manage challenging difficult customers
  • Calm the irate customer
  • Manage difficult situations
  • Demonstrate empathy

What our customers say about us

Participative – Practical – Training Courses

Tailored to your business needs.

Contact us and discuss how we can help you to achieve 100% of your organisation training goals, with zero risk

Success always starts with a first step

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