Specialists in sales, management and customer service training throughout Ireland.

Supervisory Management Training Course

About the course

The aim of the course is to develop the knowledge and skills necessary to manage and supervise staff to ensure the objectives of the organisation are met, while developing the team and individuals to enhance their performance.

The course is specifically designed for new supervisors or managers as well as those with more experience but no formal training. It will provide delegates with a template for managing people and tasks, as well as providing practical tools to develop their skills.


By the end of the course delegates will be able to:

  • Understand the importance of your role and key result areas of performance.
  • Assess your leadership style and how it impacts on your team.
  • Perform the different leadership styles necessary to motivate individual needs.
  • Assess your team to understand their motivational needs.
  • Understand conflict within the team.
  • Know your main style for handling conflict.
  • Manage conflict in effective ways.
  • Plan, Organise and Implement tasks, to ensure workloads and deadlines are met.
  • Produce a plan of action for monitoring performance.
  • Set and agree goals, with a clear understanding of expectations.
  • Understand the golden rules for giving and receiving feedback.
  • Delegate effectively by using a proven tried and tested system.
  • Deal with poor performance in a positive manner to increase productivity.
  • Know and work within the guidelines of specific areas of employment law.
  • Work on the 10 motivational areas employees desire from their Supervisors.

Key Areas

  • Role of a Supervisor.
  • Leadership Styles.
  • Task Management.
  • 5 Stages of Effective Supervision.
  • Conflict management.
  • Effective Delegation.
  • Dealing With Poor Performance.
  • Employment Law.
  • Understanding Motivation.
  • 10 Ways to Motivate Your Team.

The trainers business and training experience

The trainer for this course has over 20 years of management experience. His career in management started as a team leader of 5 staff and eventually finished as a chief executive managing over 400 staff.

For the past 9 years he has spent his time teaching managers of all level the requisite skills to managing successfully and getting the best out of people. He is also qualified as a Master Trainer and is a FAS registered management trainer

Training approach

The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.

All of our training courses are highly participative, our feedback is second to none and our trainers are all fully qualified with immense practical experience in the chosen topic

Training methods

We are full members of the training competency network and therefore all of our training methods are based on best practice for the most appropriate transfer of knowledge and learning

  • Trainer presentation
  • Training exercises
  • Syndicate workshop
  • Skill practice/Role play
  • Group Discussion

To find out availability for our Supervisory Management training open course or should you have any questions -please:

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