Irelands Effective Communication Skills for Managers Training Company

Since 2002

We Offer

1. Tailored Effective Communication Skills for Managers Training for your team on your site
2. Generic Public Effective Communication Skills for Managers Training Courses
3. Online real time interactive Effective Communication Skills for Managers Training for your team
4. 1:1 Effective Communication Skills for Managers Training coaching
5. Face to Face Training
6. Online training

All types of Effective Communication Skills for Managers Training catered for

Our Clients

Create Customer Service Excellence for Todays Competitive Market

Are any of the points below important to you? If Yes We need to talk

Using Customer Services Best practices

Communicating professionally with your customers

Building a professional image and relationship

Creating customer experiences as opposed to transactions

Understanding the 5 steps to establishing customer needs

Extending common courtesy so customers feel important

Managing and exceeding customers expectations

Managing difficult customers in a professional way

Satisfying challenging and irate customers

Taking responsibility to solve our customer problems

Use the 5 Rs of customer service

Best practice email and telephone etiquette

The 3 Vs of effective customer communication and empathy

What we can do to avoid customers leaving

We specialise in designing and delivering practical interactive training to the needs of your team by face to face or online training

We also offer public open courses below is our typical generic public course outline

By the end of the sales training courses delegates will be able to

  • Plan your communication
  • Prepare for your presentation
  • Understand performance anxiety
  • Recognise performance anxiety
  • Control vocal delivery – Pace / Pitch / Power
  • Make the most of your physical communication
  • Use visual aids correctly
  • Field questions effectively.
  • Manage meetings effectively
  • Stand up for your rights without violating others.
  • Express your needs, wants, opinions and feelings in a direct, honest way.
  • Handle conflict effectively.
  • Feel good about yourself.
  • Understand how beliefs and rights affect you and others.
  • Be far more effective in a working environment.
  • Know and understand the 5 types of assertion and when to use them for results.
  • Understand the 3 key communication steps for customers

Participative and Practical Training Courses

Tailored to your business needs.

Contact us and discuss how we can help you to achieve 100% of your organisation training goals, with zero risk

What our customers say about us

Participative – Practical – Training Courses

Tailored to your business needs.

Contact us and discuss how we can help you to achieve 100% of your organisation training goals, with zero risk

Get in Touch with Us

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