This programme is designed for delegates who have just embarked on a career requiring telephone skills, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating excellent customer service using the telephone as a communication vehicle.
The telephone sales training course is designed to give a clear understanding of the telephone process and demonstrate the Skills, Attributes and Knowledge necessary to use proven techniques that will improve your professionalism when using the phone.
By the end of the course delegates will be able to:
The trainers business and training experience
The trainer has immense experience in both Telephone Sales and Face to Face selling.
He has over 25 years experience in Sales and Sales Management. His Sales career started in cold calling commission only role where he excelled and was awarded the Premier Accolade for salespeople in his industry.
He then moved into the area of Sales Management and developing others in the area of Sales. He has managed Sales Teams of all sizes and latterly was National Sales Manager for a Major Company managing a salesforce in excess of 500 salespeople.
He has been training others in the area of sales for the past 12 years and is a fully qualified Master trainer.
To find out availability for our Telephone skills training open course or should you have any questions-please get in touch
We have immense experience working with companies from all different sectors and hopefully the information we provide will help you to make an informed decision as to whether Premier Training are the right company to help you achieve your training goals.
Premier Training has long been an industry leader in the training sector and we look forward to having you as our newest satisfied client.
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