This programme is designed for delegates who have just embarked on a career requiring telephone skills, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating excellent customer service using the telephone as a communication vehicle.
The course is designed to give a clear understanding of the telephone process and demonstrate the Skills, Attributes and Knowledge necessary to use proven techniques that will improve your professionalism when using the phone.
By the end of the course delegates will be able to:
As author of the book call center best practices the trainer for this course has immense experience in the skills necessary in achieving excellence on the telephone.
As a senior manager who introduced a new successful call center from scratch this trainer has spent the past 8 years training staff of all level the requisite skills to telephone contacting successfully. He is also qualified as a Master Trainer and is a FAS registered management trainer
The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.
All of our training courses are highly participative, our feedback is second to none and our trainers are all fully qualified with immense practical experience in the chosen topic
We are full members of the training competency network and therefore all of our training methods are based on best practice for the most appropriate transfer of knowledge and learning
To find out availability for our Telephone skills training open course or should you have any questions-please get in touch
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