Specialists in sales, management and customer service training throughout Ireland.

Managing People Training Course

About the course

The aim of the course is to develop the knowledge and skills necessary to manage and supervise staff to ensure the objectives of the organisation are met, while developing the team and individuals to enhance their performance.

The course is specifically designed for managers and supervisors who depend on people either in their team or out with of their team for results. It will ensure delegates are aware of why and how people are different, and provide them with a template for understanding and managing people effectively, as well as providing practical tools to develop their skills.

Objectives

By the end of the course delegates will be able to:

  • Understand the importance of People Skills.
  • Understand the importance of your role and key result areas of performance.
  • Assess your leadership style and how it impacts on your team.
  • Perform the different leadership styles necessary to motivate individual needs.
  • Communicate effectively with individuals.
  • Communicate effectively with your team.
  • Assess your team to understand their motivational needs.
  • Set and agree goals, with a clear understanding of expectations.
  • Agree a plan of action for monitoring performance.
  • Understand the golden rules for giving and receiving feedback.
  • Delegate effectively by using a proven tried and tested system.
  • Deal with poor performance in a positive manner to increase productivity.
  • Work on the 10 motivational areas employees desire from their Supervisors

Key Areas

  • Role of a Manager.
  • Leadership Styles.
  • Interpersonal Communication.
  • Managing Meetings/Briefings.
  • 5 Stages of Effective Supervision.
  • Induction of Staff.
  • Effective Delegation.
  • Dealing With Poor Performance
  • Employment Law.
  • Understanding Motivation.
  • 10 Ways to Motivate Your Team.

The trainers business and training experience

The trainer for this course has over 20 years of management experience. His career in management started as a team leader of 5 staff and eventually finished as a chief executive managing over 400 staff.

For the past 9 years he has spent his time teaching managers of all level the requisite skills to managing successfully and getting the best out of people. He is also qualified as a Master Trainer and is a FAS registered management trainer

Training approach

The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.

All of our training courses are highly participative, our feedback is second to none and our trainers are all fully qualified with immense practical experience in the chosen topic

Training methods

We are full members of the training competency network and therefore all of our training methods are based on best practice for the most appropriate transfer of knowledge and learning

  • Trainer presentation
  • Training exercises
  • Syndicate workshop
  • Skill practice/Role play
  • Group Discussion

To find out availability for our managing people training open course or should you have any questions –please get in touch

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