Time to Improve Customer Service?
The aim of the customer service training course is to provide the delegates with the knowledge, skills and attitudes necessary to provide excellent standards of service.
It covers the three core types of communication along with the main elements of Customer Service, which are necessary to ensure that the objectives of both the customer and the organisation are met.
The course also covers the difference between face to face communication and telephone communication.
The course is interactive, fun, and full of ideas, that can be used in the workplace to enhance performance.
By the end of the customer service training delegates will be able to:
As author of Call Centre Best Practices, this trainer has immense experience in customer service and achieving customer service excellence. The trainer has over 20 years of customer service experience.
For the past 8 years he has spent his time teaching staff from all levels the requisite skills to customer service. He is also qualified as a Master Trainer and is a FAS registered management trainer
The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.
All of our training courses are highly participative, our feedback is second to none and our trainers are all fully qualified with immense practical experience in the chosen topic
We are full members of the training competency network and therefore all of our training methods are based on best practice for the most appropriate transfer of knowledge and learning
To find out availability for our customer service training course or should you have any questions please get in touch
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We have immense experience working with companies from all different sectors and hopefully the information we provide will help you to make an informed decision as to whether Premier Training are the right company to help you achieve your training goals.
Premier Training has long been an industry leader in the training sector and we look forward to having you as our newest satisfied client.
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