Specialists in sales, management and customer service training throughout Ireland.

Telephone Sales Training Course

About the course

This programme is designed for delegates who have just embarked on a career in telephone sales, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating customer loyalty and providing additional sales in today’s competitive market.

The course is designed to give a clear understanding of the telephone sales process and demonstrate the Skills, Attributes and Knowledge necessary to use proven techniques that will improve your chances of gaining a sale.

Telephone Sales Objectives

By the end of the course delegates will be able to:

  • Understand the telephone sales process
  • Know the steps of a sale.
  • Understand the importance of voice control on the telephone.
  • Not let negative calls impact in a personal manner.
  • Handle the fear of rejection.
  • Plan and prepare effectively for every call.
  • Understand the relationship between the number of dials, number of calls and number of sales.
  • Create clearly defined goals and objectives.
  • Use the 20 keys for successful telephone technique
  • Handle objections effectively
  • Make a Winning ‘First Impression’
  • Use communication skills designed for the telephone
  • Understand the A.I.D.A. principle
  • Avoid procrastination and use time management techniques to make the calls.
  • Close and consolidate more sales.

Telephone Sales Key Areas

  • The sales process
  • Planning and preparation
  • Understanding key ratios
  • Handling Rejection
  • Telephone techniques
  • Communicating on the telephone
  • Establishing the Needs
  • Non-verbal communication on the telephone.
  • Voice control
  • Time Management and customer contact time
  • Closing the sale
  • The trainers business and training experience

The trainer for this course has over 10 years of telephone sales experience, ranging from cold calling direct sales through to lead generated business to business.

For the past 8 years he has spent his time teaching staff members of all level the requisite skills selling successfully on the telephone and closing more sales. He is also qualified as a Master Trainer and is a FAS registered management trainer

Telephone Sales Training approach

The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.

All of our training courses are highly participative, our feedback is second to none and our trainers are all fully qualified with immense practical experience in the chosen topic

Training methods

We are full members of the training competency network and therefore all of our training methods are based on best practice for the most appropriate transfer of knowledge and learning

  • Trainer presentation
  • Training exercises
  • Syndicate workshop
  • Skill practice/Role play
  • Group Discussion

To find out availability for our telephone sales training open course or should you have any questions – please get in touch