In order to gain competitive advantage over your competition it is vital that your Customer Service exceeds all expectations and you provide your customers with not only what they expect but also the added bonus of what they do not expect.
In Customer Service training we demonstrate how to give the customer more than they expect through various initiatives, one of which is provided below- The After-Sales Service.
In order to gain competitive advantage over your competition it is important to invest time and effort into ensuring that your employees in the After-Sales Service department have human qualities and specialist competence. Customer Service Training is crucial in achieving this effectively.
According to a recent study, buyers have high expectations of a companies After-Sales Service, but anticipate lower performance.
The 2 most important qualities from a buyers point of view are competence and reliability. Make sure that your staff members are properly trained in their specialist areas so they can stand out and above your competitors.
If a customer has a good experience with After -Service they are likely to return for future purchases as they know that their custom is valued.
For further information on Customer Service Excellence see www.premiertraining.ie