Irelands First Time Manager Training Company

Since 2002

We Offer

1. Tailored First Time Manager Training for your team on your site
2. Generic First Time Manager Training Courses
3. Online real time interactive First Time Manager Training for your team
4. 1:1 First Time Manager Training coaching
5. Face to Face Training
6. Online training

All types of First Time Manager Training catered for

Our Clients

Create Customer Service Excellence for Todays Competitive Market

Are any of the points below important to you? If Yes We need to talk

Using Customer Services Best practices

Communicating professionally with your customers

Building a professional image and relationship

Creating customer experiences as opposed to transactions

Understanding the 5 steps to establishing customer needs

Extending common courtesy so customers feel important

Managing and exceeding customers expectations

Managing difficult customers in a professional way

Satisfying challenging and irate customers

Taking responsibility to solve our customer problems

Use the 5 Rs of customer service

Best practice email and telephone etiquette

The 3 Vs of effective customer communication and empathy

What we can do to avoid customers leaving

We specialise in designing and delivering practical interactive training to the needs of your team by face to face or online training

We also offer public open courses below is our typical generic public course outline

By the end of the sales training courses delegates will be able to

  • Understand the importance of your role and key result areas of performance.
  • Manage the transition into management.
  • Assess your leadership style and how it impacts on your team.
  • Perform the different leadership styles necessary to motivate individual needs.
  • Assess your team to understand their motivational needs.
  • Plan, Organise and Implement tasks, to ensure workloads and deadlines are met.
  • Produce a plan of action for monitoring performance.
  • Set and agree goals, with a clear understanding of expectations.
  • Understand the golden rules for giving and receiving feedback.
  • Delegate effectively by using a proven, tried and tested system.
  • Deal with poor performance in a positive manner to increase productivity.

Participative and Practical Training Courses

Tailored to your business needs.

Contact us and discuss how we can help you to achieve 100% of your organisation training goals, with zero risk

What our customers say about us

Participative – Practical – Training Courses

Tailored to your business needs.

Contact us and discuss how we can help you to achieve 100% of your organisation training goals, with zero risk

Get in Touch with Us

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